Types of Bias in Psychometric Test Translation

Types of Bias in Psychometric Test Translation

With the demand and need for psychological tests increasing in various different cultures and countries, there has been much greater awareness regarding some of the issues that are associated with the development or adaptation of tests to be used in contexts and situations that may be different from which the test was developed for. This article focuses on one of the key aspects of translating tests, the types of bias that can occur.

When utilizing the test in a new cultural group, it is not quite as simple as directly translating the test, administering it and then comparing the results for its validity. There are a number of issues that need to be considered such as whether the area assessed with the test applies to the new culture or whether is may be biased towards that group and whether what is assessed by the test also has similar behavioral indicators? These are just some of the potential areas where bias can be found in the translation of tests and affect the validity of the test being utilized in the new context.

Van der Vijer & Hambleton (1996) differentiates between three distinct types of bias that may affect the validity of tests that have been adapted for different cultural contexts and these are construct bias, method bias and item bias.

Construct bias occurs when the construct (e.g. personality) that is measured by the test displays significant differences between the original culture for which it was developed and the new culture where it is going to be utilized. These differences can occur in the way that the construct was formulated and developed as well as in the relevant behaviors that are associated with the construct. It is critical to examine whether the underlying theory of the test is subject to construct bias and this can be examined through the studies examining the construct and its associated behaviors in the context that it will be utilized in. If there are significant differences found in these studies, it may indicative that there is construct bias. Major revisions may be required to overcome this bias. If not, the validity of the test will be affected.

Method bias refers to factors or issues related to the administration of the test that may affect the validity of the test. Examples of areas that method bias can occur include social desirability, acquiescence response styles, the conditions in which the test was conducted and the motivation of the respondents. Across cultures, there potentially can be differences that can occur in these areas and these can affect the way that the respondents answer the items in the test. This potentially may lead to differences between found that can be erroneously attributed to cultural differences when in fact, these differences are the result of differences in the administration procedures. As a result, it is threat to the validity of tests that have been adapted for use in new cultures. Test developers also not only need to focus on the adaptation of the test itself but also need to be aware of issues regarding the implementation of the test in a new context.

Item bias is another source of bias that can occur in the translation of tests and these refer to biases that occur with the items in the test. This is usually the result of either poor translation choices for items or due to culturally inappropriate translations. For example, the phrase “kick the bucket” is essentially a phrase that referring to passing away in the Western context and is commonly known by most people in that culture; unfortunately, this phrase would have no meaning for people from cultures without any prior experience with that phrase. In this manner, a literal translation of that phrase would be a poor translation as it does not convey the correct meaning of the item. The items in the test need to be culturally equivalent, where the meaning of the items needs to be correctly translated so as to maintain the validity of the test in the new cultural context.

These are some of the biases that may occur during the translation of tests. Test developers will need to be aware of the sources of bias and take the appropriate measures to avoid these biases.

References:

Van der Vijer, F. and Hambleton, R. K. (1996). Translating tests: some practical guidelines. European Psychologist, 1, 89-99.


Psychometric Training in Singapore, Hong Kong, Malaysia, and China
If you are serious about using psychometric tests properly then we recommend joining PsyAsia International’s Psychometric Assessment at Work Course which leads to a certificate of competence in Occupational Testing Level A and Level B from the British Psychological Society. The Course is run publically in Singapore and Hong Kong or in-house anywhere.
More details about BPS Level A and B in Singapore and Hong Kong

Online Psychometric Training – Worldwide
Alternatively, you might be interested in introductory Online Psychometric Test Training presented live by a registered psychologist. PsyAsia is offering a special fee of just US$12 for anybody who registers for the February online psychometric training course!
More details about online psychometric test training

Online Psychometric Test Training Course

Introduction
PsyAsia International is pleased to announce an exceptional offer for those interested in learning psychometric test administration from the comfort of their office or home.

Why only US$12?
Some months ago PsyAsia International was chosen to become part of the panel of beta-testers for a new online training software. The beta program will end next month as the software is almost ready to go live. In view of this PsyAsia is now ready to use the software as our final stage in the beta program with our valued clients. For this reason, rather than charging the regular fee for our online psychometric test administration training course, we are offering similar training for just a $12 registration fee.

Your facilitator
PsyAsia International is well known for professional and competent training in Psychometrics. This course will be no different. It will be facilitated live by award-winning psychologist Dr. Graham Tyler.

Course Outline
This is a first-level introductory course in psychometric test administration. The course will prepare attendees to become more competent in administering psychometric tests.

-What is a psychometric test
-Types of psychometric tests
-Requirements of good tests
-Psychometric Principles
-Reliability
-Validity
-Running a psychometric test session
-Candidate questions and deviance
-Scoring and norming of tests
-Ethical test use

More offers
Those who register for this online course, pay the US$12 fee and attend all 3 one hour sessions may also register for our 1-day BPS Test Administration Certificate Course in February in Singapore or March in Hong Kong at a 15% discount. Alternatively, you may choose to attend only the afternoon of the above training (which is mainly practical assessments) and pay only 50% of the published course fee. You will need to pay the BPS Assessment fee at the current rate if you wish to be assessed for the BPS certificate. A PsyAsia certificate will be presented to all attendees at the real-life course. Discount codes will be sent to eligible persons after the final training session.

Registration Process
Registration is simple! Click on the link below. Complete the short registration form and ensure that you provide your work email address (free accounts such as yahoo/gmail/hotmail etc will be rejected). Within one working day of completing the form you will receive an email from Paypal with a request for your US$12 payment. Click on the link in the email and pay using your credit card at the paypal site. Within one working day of your payment we will approve your registration and send you a link to download some files that we will use during the training and complete a pre-course quiz. The email will also contain a link for you to log-into each training session. Please pay the registration fee as soon as you can to avoid losing your place. Places are available on a first-paid/first-confirmed basis!!

Click here to register

How the training works
You will need a computer with a reasonable internet connection along with a microphone/headphone set. The training will be transmitted to your computer in slide form and live demo of various systems and websites related to psychometrics. The facilitator will use a mic to teach you. You will also have the opportunity to share with other attendees and ask questions either by way of your microphone or text chat.

Terms and Conditions
The training is open to anybody worldwide who is able to attend on all 3 days between 5pm and 6pm Singapore/Hong Kong time and who can satisfy ALL of the following:

1. Register with accurate data and a work email account
2. Pay the US$12 registration fee
3. Have a computer with an internet connection/headset and mic. However, you may choose to telephone in rather than use a mic/headphone. In this case you must be happy calling a number in USA, New Zealand or Australia. The number will be provided with your registration.
4. Must not be already trained in test administration or BPS Level A – this is because we want to give this opportunity to those who want to learn something new rather than those who may be more interested in finding out how our system works!
5. Must not be a competitor

Click here to register

Employers Expect Uptick in Hiring in the New Year, CareerBuilder’s 2010 Job Forecast Finds

“There have been many signs over the past few months that point to the healing of the U.S. economy, especially the continued decrease in the number of jobs lost per month, a trend that will hopefully carry over into the new year,” said Matt Ferguson, CEO of CareerBuilder. “Although 20 percent of employers plan to add headcount in 2010, up from 14 percent last year, they still remain cautious in regards to their hiring. We’re headed in the right direction but should not expect to see actual job growth until at least Q2 2010.”

The encouraging news regarding the economy may be easing hiring fears, as employers signal an increase in their plans to hire in the new year, according to CareerBuilder’s 2010 Job Forecast. While employers continue to closely monitor the progress of recovery for the U.S. economy, they are beginning to consider hiring strategies designed to preserve the health and growth of their businesses for the future. CareerBuilder surveyed more than 2,700 hiring managers and human resource professionals nationwide across industries.

HIRING IN 2010

Full time – Twenty percent of employers say they plan to increase their number of full-time, permanent employees in 2010, up from 14 percent in 2009. Nine percent say they plan to decrease headcount in 2010, down sharply from 16 percent in 2009. Sixty-one percent don’t plan to change staff levels, while 10 percent say they are unsure.

Part time – Eleven percent of employers plan say they plan to add part-time employees in 2010, up slightly from 9 percent in 2009. Eight percent say they plan to decrease their part-time help in 2010, down from 14 percent in 2009. Sixty-nine percent plan no change in headcount, while 13 percent are unsure.

Hiring By Region – Employers in the West are planning to increase their headcounts more in 2010 than the other regions of the country. Nearly one-quarter of employers (24%) in the West say they plan to add full-time workers in 2010, compared to 21 percent in the Northeast, 20 percent in the South and 16 percent in the Midwest.

While plans to decrease headcounts in 2010 are down sharply across all regions, employers in the Northeast still plan to trim headcounts by 10 percent, followed by an 8 percent decrease in the South, Midwest and West.

Hiring By Industry – Comparing selected industries, hiring is expected to increase in information technology, manufacturing, financial services, professional and business services, and sales in the coming year. Thirty-two percent of IT, 27 percent of manufacturing, and 23 percent of financial services employers plan to add full-time, permanent employees in 2010, followed by 22 percent of employers in professional and business services and 21 percent in sales. Health care employers are also planning to expand staffs at 21 percent followed by 18 percent of transportation employers and 15 percent of Retail.

Hiring By Job Type – When asked which areas employers plan to hire for in 2010, one-third pointed to technology followed by 28 percent in customer service. Nearly one-quarter (23 percent) plan to add sales people, 18 percent will add research/development, 17 percent in business development, 15 percent in accounting/finance and 14 percent in marketing.

Compensation - Even as companies continue to watch their spending, they still plan slight increases to salaries in the coming year. Fifty-seven percent of employers report their companies will increase salaries for existing employees in 2010, down from 65 percent in 2009. Thirty-six percent expect to raise salaries of existing employees by 3 percent or more, while 11 percent anticipate increases of 5 percent or more.

Twenty-nine percent of employers plan to increase salaries on initial offers to new employees, down from 33 percent in 2009. Nearly one-in-five (18 percent) employers will raise salaries on initial offers by 3 percent or more while 7 percent anticipate increases of 5 percent or more.

HOW EMPLOYERS PLAN TO MOVE FORWARD IN THE NEW YEAR

Companies are looking to the future and making up for lost ground caused by the recession. The following are 10 trends for 2010:

1. Replacing Lower-Performing Employees

Employers are taking advantage of the large number of top talent in the current labor pool to strengthen their work force. Thirty-seven percent of employers say they plan to replace lower-performing employees with higher-performers in 2010. When asked to grade their current work force, 25 percent rated them an “A”, 60 percent a “B”, 15 percent a “C”, and 1 percent a “D.” Less than one-half of a percent felt their current staff was a failure.

2. Emphasis on Social Media to Strengthen Brand

The economy required companies to make some tough decisions about their businesses, which had a negative impact on their brands. Close to four-in-ten employers (37%) plan to put a greater emphasis on

social media in 2010 to create a more positive brand for their organization. One-in-five employers plan to add social media responsibilities to a current employee, while close to one-in-twelve (8 percent) plan to hire someone new to focus or partially focus on social media.

3. Rehiring Laid-off Workers

Companies needed to scale their businesses to market last year and four-in-ten employers say they were forced to lay off workers. Among those who had lay-offs in 2009, thirty-two percent of employers now say they plan to bring back workers with three-in-ten either doing it now or planning to do so in the first six months of 2010.

4. Flexible Work Arrangements

Companies plan to continue providing employees with greater flexibility in hopes of maintaining a better work-life balance. Thirty-five percent of employers say they plan to provide more flexible work arrangements in 2010, compared to 31 percent last year. These arrangements include:

• Alternate schedules – come in early and leave early or come in later and leave later – 73 percent
• Telecommuting options – 41 percent
• Compressed workweeks – work the same hours, but in fewer days – 32 percent
• Summer hours – 18 percent
• Job sharing – 13 percent
• Sabbaticals – 6 percent

5. Cutting Perks and Benefits

Even as companies look to the new year and toward growth opportunities for their businesses, many are still choosing to trim perks and benefits. Thirty-seven percent of employers say they will cut perks and benefits in 2010, up from 32 percent who said they trimmed in 2009. Perks and benefits employers plan to trim in the new year include bonuses, medical coverage, suspended 401k matching and office perks such as coffee, tea and condiments.

6. Rehiring Retirees and Postponing Retirement

Companies understand the intellectual capital mature workers bring to their organization and 27 percent say they are open to retaining their workers who are approaching retirement. Sixteen percent say they are likely to rehire retirees from other companies in 2010. Additionally, one-in-ten are likely to provide incentives for workers at or approaching retirement age to stay on with the company longer.

At the same time, workers have expressed interest in postponing retirement. Thirty percent of employers report they have received requests from workers approaching retirement age to stay on with their company, up from 22 percent last year.

7. Freelance or Contract Hiring

While employers still plan to be cautious regarding the number of full-time employees they add in the new year, many will turn to freelance or contract employees to help keep their businesses moving forward. Three-in-ten employers anticipate hiring freelancers or contractors in 2010, up slightly from 28

percent in 2009. Six percent expect to employ more freelance workers or contractors than last year, while 15 percent expect to hire the same amount and 10 percent plan to hire fewer.

8. Green Jobs

Employers will continue to turn some of their focus to the environment in the new year. Eleven percent of employers say they plan to add “green jobs” in 2010, the same amount who said they added them in 2009. “Green jobs” are positions that implement environmentally conscious design, policy and technology to improve conservation and sustainability.

9. Bilingual Recruitment

Employers have identified having a diverse work force as an important measure of success as they begin to rebuild their businesses after the economic downturn. One area they plan to focus on is building a bilingual team. Nearly four-in-ten employers (39%) said they plan to hire bilingual candidates in 2010 and half said that if they had two equally qualified candidates, they would be more inclined to hire the bilingual candidate.

10. Business Travel

While employers are inching away from cost containment and more into growth, one area they still plan to save money on is business travel. Forty-three percent of employers say that in their organizations there will be less business travel in 2010 than in 2009.

Download the full report here

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Sourced from: HRM Today Featured Posts

Providing Effective Performance Feedback

Performance management involves an ongoing process of establishing goals, evaluating the activities undertaken to achieve those goals, as well as assessing the final outcomes within an organization. This ongoing process allows management to assess the performance of the employees within the organization and how effective the organization is in meeting their strategic goals.

The performance management process can take many forms, ranging from periodic performance reviews between the manager and subordinate to 360 degree performance appraisals which involve gathering information from varied sources such as from peers, subordinates of the individual being assessed and maybe even from external clients. Typically, these performance reviews are conducted on a formal basis whereby the manager will meet with the subordinate on a periodic basis to assess the performance over that period and to provide feedback to the subordinate. The feedback component of the performance review process is very important as it provides subordinates with information regarding the areas in which they meet expectations or excel as well as areas where they may require further development. These provide advice and guidance for improving their performance. When conducted properly, this feedback process can serve as a source of encouragement and motivation.

With this in mind, it is critical for organizations to provide effective feedback during their performance review processes. This is done by providing specific feedback on behaviours that can be changed so as to improve performance. General feedback regarding possible negative behaviours would likely undermine the confidence of the employee and may cause the employee to become more defensive. Thus it would be more effective to provide examples of ideal behaviour that would help to improve performance. It is also important to maintain the confidence levels of the employee by providing them with support and encouragement in their capacity to improve and meet their potential.

Another point to keep in mind for performance reviews is to ensure that the process is not directed at criticizing the employee. It should focus on problem solving and identifying potential solutions in a collaborative manner. In this way, the employee will not feel that they are being criticized on his or her job performance thus enabling both parties to have a discussion to identify possible ways for that performance to be improved. Even when covering performance issues, it is very important to treat employees with respect so that they do not feel that they are being personally criticized.

Although performance reviews are commonly conducted formally on a periodic basis, the inclusion of informal performance reviews can be of considerable benefit. This allows the managers and subordinates to meet on a more frequent basis to discuss their ongoing processes, identify performance issues and provide advice regarding potential solutions. This can be especially useful for employees dealing with new duties and responsibilities when feedback is provided in a timely manner and immediate remedial solutions can be explored instead of waiting for the formal performance review period when such feedback may not be as urgent or relevant.
These are just some suggestions whereby organizations can help to mitigate some of the stigma and negative public perceptions that are widely held regarding performance reviews. In addition, the motivation benefits that are associated with providing effective feedback during performance reviews can improve both individual and organizational performance.

If you are interested in using an online and validated 360 Performance Framework and Appraisal System, have a look at the Saville Consulting 360 Appraisal System at http://www.psyasia.com/360_performance_appraisal.php

Happy Holidays to our Psychometric Testing and HRM Blog Readers

PsyAsia International will be suspending blog posts to our educational sites at www.assessmentcentral.com, www.psychometrictests.sg and www.psychometricassessment.com/blog until after the Christmas and New Year break while our blog writers take some well earned time off.  Thank you for keeping up to date with us at our blogs during 2009 and we look forward to writing more about psychometric tests, human resource management and business psychology for our readers in Singapore, Hong Kong, Malaysia, China and worldwide.  Enjoy the holidays!

What Do Candidates Really Want This Holiday Season – and Are They Getting It?

While it’s true that many companies have been forced to make difficult business decisions this year, many employers still plan to reward their employees for hard work with holiday perks like bonuses, gifts and parties — even if these perks are scaled back a bit. These results are from CareerBuilder’s recent survey about workplace holiday giving among more than 3,000 hiring managers and HR professionals. We’ve got the lowdown on what businesses are doing about bonuses, gifts, and the oft-infamous work holiday party.

Bonuses:

• Nearly three in ten (29 percent) employers plan to give their employees holiday bonuses this year.  Among that group, 16 percent are planning to give the same amount as in previous years, while 11 percent plan to give less.
• Twelve percent of employers say they will not be issuing holiday bonuses even though they have in previous years.

Gifts:

• More than a quarter (26 percent) of employers plan to give holiday gifts, with 15 percent planning to spend the same amount for workers as in previous years.  Eight percent plan to spend less.
• Another eight percent say they are not planning to give holidays gifts in 2009, even though they have in years past.

Parties:

• Almost half (49 percent) of employers are planning a holiday party for their employees this year.  Of that group, 30 percent plan to throw the same party as in previous years, while 18 percent are planning something on a smaller scale.
• Eleven percent of employers don’t plan to have a holiday party in 2009 even though they have in previous years.

“After a challenging year, some organizations are cutting back on the holiday perks that they may have offered in previous years,” said Rosemary Haefner, Vice President of Human Resources for CareerBuilder. “Even though holiday bonuses, gifts and parties may be trimmed back this season, employers are doing what they can to reward their workers and get their staffs in the holiday spirit.”

So with cutbacks more prevalent in the workplace,  how can you make your employees happy this holiday season? What do they really want?

Here are some alternative workplace gift-giving ideas:

• The gift of financial preparedness. Help employees be realistic in their holiday budgeting this holiday season. Workers often need to budget more carefully around the holidays, so let your employees know upfront and early whether or not they can expect a bonus this season. This way, they will be able to gauge whether they’ll have that extra money for a plane ticket — or whether they’ll have to stock up on canned soups for dinner this season. Give your employees the gift of preparedness; their pocketbooks will thank you.

• The gift of giving. Volunteering is a great workplace activity all year ’round, but if you’re looking for an alternative to the typical (and pricey) holiday bash, I can’t think of a better way than helping others in need by donating time to local charities.  Volunteering with your team or company still allows you to be out of the office in a social setting while fostering your holiday spirit, giving back to your local community, and making the holiday a bit nicer for someone else. Sites like VolunteerMatch let you search for volunteer opportunities in your local area. Read more tips about finding a charity here and here, find an extensive list of charities here, and check out the Better Business Bureau’s “Charities and Donors” section for more resources.

• The gift of fun. Even if your company holiday party is canceled, you can still  celebrate the season with your employees with some warm drinks and hot food. Office potlucks are a great and budget-friendly way to have a low-key celebration in the office with your employees. Even better, as commuting after work hours can sometimes present obstacles for employees, you can host a potluck breakfast or lunch during the work day. As an alternative, screen a movie of your employees’ choosing, pop some popcorn and provide sodas, and have a low-key but entertaining in-office party.
• The gift of appreciation. While material gifts are nice, sometimes nothing is better than getting a bit of recognition for work well done, whether it’s for a single project or an entire financial quarter’s worth of blood, sweat and tears. As we have learned, 79 of employees who quit their jobs cite a lack of appreciation as a key reason for leaving. Remember to say “thank you” to your employees this holiday season! Even small gestures, like a  card or letter with your sincere words of thanks can mean a lot to your employees. Spontaneity of gestures can also be a nice change in the work routine; grab your employees coffee and bagels unexpectedly one morning — or dream up your own creative way to say “thanks.”
  
  
• The gift of friends and family. While employees may enjoy coming to work, they may in fact be longing to spend more time with loved ones outside the office, especially around the holidays. Yes, businesses are busier than ever, often juggling fewer people and more work — but your employees will enjoy and appreciate even a small break from the grind. Consider letting them leave a bit early one afternoon, or offer a flexible work option for a week or two, like coming in early/leaving early, or working four 10-hour days so they can take a long weekend. Different options will work for different types of businesses — but employees will savor the gift of more time with loved ones — and they’ll likely come back more refreshed, relaxed, and focused post-holiday.
• The gift of choice. One final idea: Ask your employees what they want this holiday season! Let them know that budgets are tight, but that you want to celebrate with them and show them your gratitude for their work and dedication. Let them brainstorm ideas, and pick one or implement them all.

What are you giving your employees this holiday season?

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 Sourced from: HRM Today Featured Posts

Learner Style & 5 HR Learning Cartoons

AS A TRAINER, I have always used various approaches to help get people engaged. We all know that this can be a difficult feet. For those of us that have been doing it for years we don’t see the big deal. It’s simple isn’t it? Ultimately you use what best fits your personality, meshes with the audience that you are presenting to, and what can ultimately reflect the message and learning you are trying to reinforce. Am I right? Media, should reinforce and appeal to the content you are presenting and ultimately to your audiences senses. In order to do this it helps to be aware of the types of learners. Before I present a few of the cartoons I love and use, here are some of the typical types of learners.

VISUAL LEARNERS: They learn primarily through the written word and tend to be readers who diligently take down every word. These people often get carpal tunnel.

AUDITORY LEARNERS: They learn primarily through listening. They focus their ears and attention on your words, listening carefully to everything you say. They like to talk rather than write and relish the opportunity to discuss what they’ve heard. Funny how an auditory learner who needs to learn through listening often talks more than listens!

KINESTHETIC LEARNERS: These learners learn better by doing. This group learns best when they can practice what they’re learning. They want to have their hands on the keyboard, the hammer, or the test tube because they think in terms of physical action. So for those of you who don’t like role-plays, shut up, watch and listen

So for all you learners, here are the cartoons that I like to use that can also prove a point for HR and Learning (dependent upon your audience, interpretation and content):

Catbert – Drug Test (left): Pretty pointed but I have used this in training to prove a point to my fellow colleagues on how confusing messages are being presented. Like some marriages, we say we love you but first, let’s get a prenuptial agreement. Definitely conditional.

Farside – Damned if You Do/Don’t (right): This one has dual meaning for any piece of content, class or organization/department. We have all been in situations where, regardless of the choice we make, the choice may not be a good one. Sometimes it is just about choosing the better of the two evils. Outside of what the cartoon states, it’s not “easy.” Do you know anyone that has never been in this situation? I don’t.

Dilbert – Ahhh motivation (left): In this economy it is difficult to keep a positive attitude. Instead of just trying to SAY that everyone needs to keep a positive attitude, why not just call it like we see it! You are in a cube, there are many times you feel undervalued and underpaid. OK, we got it out, now what do you do? Clear the air, accept it and take actions to change and improve the situation. People give you a lot of current attitudes in a classroom. The key is to call it the way it is and then move on to something productive.

Farside – What we say, What we hear (right): I think this is great for any communication, conflict resolution, or emotional intelligence type class. There can often times be a disconnect between what we say, how it is translated and what we hear. In my opinion, the key is more about identifying this insufficiency to understand others rather than just outlining the challenges that are faced in communication.

The Traditional Approach to Employee Motivation (left): One of my favorite of all time. I found this one years back and have used it in a variety of programs and presentations. The key for companies and those of us in HR and Training is that this is the traditional approach. Some individuals and brands are stuck in this mindset. We need to move away from the mindset as well change our actions toward the people we interact with.

Farside – Interaction (final): This one has some duality to it. You could use this to convey ideas on interactions between departments and people. It can help reinforce how others may not know how their actions are affecting the environment they are in. I would say that within learning sometimes we get angry at the other parts of the business and rage war. We will only interact with those that share the same perspective and if they don’t follow suit then we, subconsciously attack them for not wanting to answer our questions. You must remember that we provide value. That while we contribute to that value we do not own the value. But that’s my opinion.

 Sourced from: HRM Today Featured Posts

What is Leadership?

Leadership can be described as a process by which an individual exerts influence to direct, manage and motivate others to fulfil organizational goals. This is an important characteristic for key members of the organization as effective leaders facilitate the completion of organization goals, while ineffective leaders are unlikely to significantly contribute to the fulfilment of goals and may even exert negative impact on the process.

Effective leaders are able to influence organizational success even beyond the attainment of organizational goals. They are able to identify and direct efforts to maximize the organization’s competitive advantages by thoroughly understanding the resources available to them as well as how best to utilize and manage these resources. Effective leaders are also capable of managing the diverse workforce within an organization. They have a keen understanding of the strengths and potential developmental areas of their subordinates and implement measures to allow them to fulfil their full potential. Finally, effective leaders are cognizant with how best to motivate the workforce within the organization and utilize different motivation approaches to meet the specific needs of the workforce. For example, some employees prefer to work in a collaborative manner while others may prefer more autocratic approaches. Effective leaders would recognize such situations and take the necessary steps to ensure ideal outcomes.

Successful leadership is critical to the continued success of any organization and more and more organizations are becoming focused in efforts to identify and develop new leadership talent. In addition, with career mobility becoming the norm, organizations have placed more attention towards activities to retain the existing leadership talent within their organization.

PsyAsia’s Psychometric Assessment tools such as the Identity Self-Perception Questionnaire or the Saville Consulting Wave and proven tools to address the issue of selecting and developing leadership talent.

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5 reasons why HR is the New Cool Kid

Recently, I came across an article from Fast Company written in 2007 entitled “Why We Hate HR” stating many reasons why Human Resources functions are ineffective at driving ethics, business strategy and the culture of an organization. Some points raised that were proof of this: HR people, at a Las Vegas HR conference, held education in communication at a higher value then Law, Business and Strategy. Even stating that the function did what was organizationally expedient rather then what actions were more valuable to the business. While there were many statements that were listed, one quote summarized many of the points in the article best by saying, “most HR organizations have ghettoized themselves literally to the brink of obsolescence…” ouch. A Big Lebowski ouch.

So here we are almost three years later and what has changed about the function or the people within it. I think a lot. At least from what I am seeing. While this article and those within other areas of business may find HR obsolete. I believe that this is a time where HR, HRD, OD and all the other acronyms you can list has started to see a rise in the times. In my personal opinion, I feel that HR has never been given it’s just do. But you have to get over that and suck it up because; as Tom Hanks would say there’s no crying in baseball.

Even while many of us within are doing what is needed to provide value and access, I believe that in the past, the business world has never allowed or given permission for us to be effective. It may be as if it has subconsciously set HR up for failure. Even with this past, I feel that we have the potential to be needed now more than ever. Here are some of the reasons why:

1. Building the Company Brand – An employee experiences all of HR. They are often interviewed, on-boarded; take part in performance reviews and disciplinary hearings with us present. There is no doubt that with as many people that are unemployed there will be damage to a company’s brand during the off-boarding process as well. You see this person being let go is not just an employee but may have been customer and referrer of your products and services. The negative feelings at departure could turn into negativity towards the company and a severely bad attitude toward its reputation as well. When I hear negative comments about a company, I most often times hear it in context or in direct connection to HR. While HR may not have been the cause of that employee’s unemployment, they are definitely a part of that employees experience at departure. We can be the next big game-changer of the perception of that employee and all in the future. If anything, there is a possibility that we can help turn around that person’s idea and perception of the company.
2. Re-Acquisition and Retention of Talent – “Gatekeeper” is often a word closely associated with HR. Within the recruiting cycle we source, attract and can even grant entrance to key positions within the company. With the unemployment rate reaching 9.5% as of October 2009 there are more people, talented and educated, that have been downsized. Many of these individuals are not only looking for security, but also the opportunity to help create value to the bottom line within the company. Regardless of industry, we are positioned to help the business and its managers understand who is out there and how to attract them. We, as HR, also have the potential to help management understand what it takes to develop and retain this talent so they can become a dedicated force that helps to build commitment to the company and marketers of its products and services.
3. Strategy, New Ideas and Approaches – Just under the surface, a new crop of HR professionals are molding and changing the landscape as we know it. All across the landscape in articles, un-conferences, on internet radio, blogs, tweets and in the marketing of HR, professionals are speaking up, being open and honest about the direction of the field and where we need to be as it relates to the effectiveness of the employees.
4. Law and Benefits – Let’s face it, who knows better about how new employment law, benefits and legislation changes affect the employee and business. They need us in order to assess and evaluate what options are best available. Well maybe they don’t but maybe they do!
5. Good HR can improve performance – Read the article!

With the economics of today, more candidates understand the importance of contributing to a company. Yet at the same time more and more individuals are not only wanting a great career with growth opportunities, but also a work life balance with the knowledge that a company will not only let them be a functioning employee but also a fully functioning individual. When it comes down to it, good HR is good business. These are just a few of the many reasons why I know Human Resource people are the new cool kids in town. Let’s not just show everyone how cool we are; let’s make them all see just how cool of an asset have been and will be in the future.

 Sourced from: HRM Today Featured Posts